Delete your account

In the app

1. Open CantoGo.
2. On the home screen, tap the gear icon to open Settings.
3. Under Account, tap Delete Account.
4. Confirm. Your account and data are deleted straight away, and you’re signed out.

Without the app

If you no longer have the app, email support@cantogo.app with the subject “Delete my CantoGo account”. Send it from the email address you sign in with, or include it, and tell us whether you sign in with Apple, Google or email. We may ask you to confirm the request, then delete the account and reply once it’s done.

Cancel your subscription too

Deleting your account does not cancel a CantoGo Pro subscription. Apple or Google will keep charging you until you cancel it:

• iPhone: Settings, tap your name, then Subscriptions, then CantoGo.
• Android: Google Play Store, tap your profile picture, then Payments & subscriptions, then Subscriptions, then CantoGo.

What gets deleted

• Your account and sign-in details, including your email address
• Your name and setup answers
• Your learning progress and its saved snapshots
• Your speaking attempts (the text that was heard and your scores) and usage counts
• Your push token and notification settings
• If you signed in with Apple, CantoGo’s access to your Apple ID is revoked

What may be kept

• Purchase records held by Apple, Google and RevenueCat, which they keep for billing, tax and legal reasons.
• Analytics, crash reports and notification records held by our providers, under their retention settings. They’re no longer linked to you on your device after deletion. Email us if you’d like us to ask them to delete them.

Recordings of your voice aren’t stored on our servers, so there are none to delete. More detail is in our Privacy Policy.